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Thursday, December 25, 2008

Do you know the Vezeau family?

All year long I upload my digital camera pics to Snapfish.com and then at the end of the year I choose which ones I want to print to keep or put in my Christmas scrapbooks I make for family.

This year, I ordered my pics on Dec. 15th, they shipped on the 16th and I received the box on the 18th. Fantastic turnaround and plenty of time to make the scrapbooks and get the ones in the mail that I need to. I excitedly opened the box to get started and found, not my pics, but the Vezeau family photo cards. Hmm, not ideal.

I emailed Snapfish that I would really like my pics, but my family will not be terribly surprised if they get their gifts late. I am concerned that the 100 people the Vezeau's meant to send Christmas greetings to will not be getting them. So, if you are waiting for your Vezeau family card, let me assure you that it is not their fault that they are late and the picture is very nice.

Since the 18th I have been emailing the Snapfish customer service department and finally after five emails, they sent me a link to a prepaid mailing label to ship them back to them and asked if I still wanted my pictures - yesterday. Why that wasn't the first thing they sent me, I have no idea. If that had happened on the 18th it might have still been possible for everyone to be happy by Christmas. Up to this point I have had nothing but great experiences with Snapfish and will still use them, but I'm a tad dissappointed in them right now. :-(

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